Privacy Policy —
SVIP Games Pakistan Data Protection

SVIP Games ("we", "us", "the Platform") operates the online gaming platform at svipgames.net. This Privacy Policy describes how SVIP Games collects, uses, stores and protects the personal information of players who register and play on the platform, with specific reference to Pakistani users.

By registering an account on SVIP Games, you acknowledge that you have read and understood this Privacy Policy. If at any point you disagree with how SVIP Games handles your personal data, you should stop using the platform and contact us at privacy@svipgames.net to request account closure and data deletion.

SVIP Games is committed to handling all player data responsibly, proportionately and only for legitimate purposes. We do not sell your personal data to advertisers, data brokers or any third party for commercial purposes. Your data exists in our systems to provide you with the SVIP Games service — nothing more.

SVIP Games collects personal data through several channels — at registration, during gameplay, through payment processing, and through your interactions with our customer support team. Here is a clear breakdown of the categories of data we collect:

A. Registration Data

• Full name as it appears on your CNIC
• Date of birth (for age verification)
• Mobile phone number registered in Pakistan
• Email address
• Password (stored in encrypted, non-reversible format — we cannot see your password)
• Province and city of residence

B. Identity Verification Data (KYC)

• Copy of your CNIC (front and back)
• Proof of address (utility bill, bank statement)
• Proof of payment method ownership (screenshot of your JazzCash or Easypaisa account in your name)

C. Financial Data

• Deposit and withdrawal transaction history
• Payment method type (JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, Visa/Mastercard)
• Mobile wallet number or bank account number used for transactions
• Transaction amounts and timestamps in PKR

D. Gameplay Data

• Game session history — games played, bet amounts, outcomes
• Bonus and promotion usage history
• Session duration and frequency of play
• Responsible gaming tool usage (deposit limits set, cooling-off periods requested)

E. Technical & Device Data

• IP address at time of login and registration
• Device type, operating system and browser version
• Mobile network operator
• Cookies and session identifiers (see Section 9)

F. Support Communication Data

• Content of live chat conversations and email exchanges with SVIP Games support
• Details of complaints or disputes raised
• Account notes created by support agents with your consent

SVIP Games uses the personal data it collects only for the following specific purposes. We do not use your data for any purpose not listed here without first notifying you and, where required, obtaining your consent:

SVIP Games will never use your personal data to build advertising profiles, sell to data brokers, target you with ads on third-party platforms, or share with any party not directly involved in delivering the SVIP Games service to you.

SVIP Games processes your personal data under the following legal bases:

• Contractual necessity: To register your account, process payments and deliver the SVIP Games service you signed up for. Without this data, we cannot provide the platform.
• Legal obligation: Anti-money laundering (AML) and Know Your Customer (KYC) regulations require us to collect and retain identity verification documents. Age verification is also a legal requirement.
• Legitimate interest: To detect and prevent fraud, maintain platform security, monitor for prohibited activities and improve the SVIP Games experience for all Pakistani players.
• Consent: For optional uses such as marketing emails, promotional SMS messages and personalised bonus offers. You may withdraw consent at any time through your account settings.

SVIP Games shares your personal data only with the following categories of third parties, and only to the extent necessary to deliver the service:

• Payment Processors: JazzCash, Easypaisa, NayaPay, SadaPay and IBFT banking partners receive the minimum data required to process your deposit or withdrawal transaction — typically your account identifier and transaction amount. SVIP Games does not transmit unnecessary personal data to payment processors.
• Game Software Providers: Certified third-party game studios that power certain titles on SVIP Games receive session-level data (player ID, bet amount, game outcome) to operate their games. They do not receive your full name, CNIC or financial details.
• Identity Verification Services: Third-party KYC service providers may process your CNIC image and biographical data solely for the purpose of verifying your identity. These providers are contractually bound to data protection standards equivalent to this policy.
• Regulatory and Law Enforcement Authorities: SVIP Games will share data with government or law enforcement bodies when legally required to do so — for example, in response to a valid legal order or as part of an AML investigation. We will only share what is specifically required.
• Fraud Prevention Networks: SVIP Games participates in industry fraud prevention databases that help identify and block accounts engaging in fraudulent activity across multiple platforms.

All third-party service providers who receive SVIP Games player data are vetted for compliance and bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they provide to SVIP Games.

SVIP Games handles financial transaction data with particular care. Specific protections applied to payment data include:

• All deposit and withdrawal transactions are processed over encrypted connections (TLS 1.3 minimum).
• Your full mobile wallet number or bank account details are stored in tokenised format — SVIP Games does not store raw payment credentials on its servers after transaction processing is complete.
• Payment records are retained for a minimum of five years for AML compliance purposes and then securely deleted.
• SVIP Games payment data is stored in segregated, access-controlled systems separate from gameplay data. Access is restricted to authorised finance team members only.
• Any deposit reversal or chargeback triggers an automatic security review of the associated SVIP Games account.

All SVIP Games transactions are denominated in Pakistani Rupees (PKR). No international currency conversion takes place and no data is transmitted to international banking systems beyond what your local payment provider requires.

SVIP Games applies the following technical and organisational security measures to protect your personal data:

• Encryption in transit: All data transmitted between your device and SVIP Games servers is encrypted using 256-bit TLS/SSL. This applies to login, registration, payment processing and all platform interactions.
• Encryption at rest: Sensitive data fields including passwords, CNIC numbers and financial identifiers are encrypted in our database using industry-standard algorithms. Passwords are hashed using bcrypt — they cannot be recovered even by SVIP Games staff.
• Access controls: Internal access to player data is role-based and strictly limited to staff members who require it for their specific job function. All internal data access is logged and audited.
• Two-Factor Authentication: SVIP Games offers 2FA for all player accounts and strongly recommends it. Internal staff accounts require 2FA by policy.
• Security monitoring: SVIP Games operates 24/7 security monitoring systems that detect unusual access patterns, brute-force attempts and anomalous data queries.
• Penetration testing: The SVIP Games platform undergoes regular security assessments by independent cybersecurity professionals.
• Breach notification: In the unlikely event of a data breach that affects your personal information, SVIP Games will notify affected players by email within 72 hours of discovering the breach, as required by applicable data protection standards.

SVIP Games retains your personal data for different periods depending on the type of data and the purpose for which it was collected:

• Account and registration data: Retained for the duration of your SVIP Games account and for five years after account closure — required for AML compliance.
• Transaction and financial records: Retained for a minimum of five years after the date of each transaction, as required by financial regulations.
• KYC documents (CNIC, proof of address): Retained for five years from the date of submission or account closure, whichever is later.
• Gameplay data: Session records and game history retained for three years. Anonymised aggregate gameplay statistics may be retained indefinitely for analytics purposes.
• Customer support communications: Retained for three years from the date of the last interaction.
• Marketing consent records: Retained for two years after you withdraw consent, as proof of compliant marketing practices.
• Device and technical data (IP logs): Retained for 12 months, then automatically purged.

After the applicable retention period expires, SVIP Games securely deletes or anonymises your data. Secure deletion involves overwriting data so that it cannot be recovered. Anonymised data that no longer contains any personally identifiable information may be retained indefinitely for statistical analysis.

SVIP Games uses cookies and similar technologies on svipgames.net. A cookie is a small text file stored on your device that helps the platform recognise you, maintain your session and improve your experience. Here is what each type of cookie does on SVIP Games:

You can manage optional cookie preferences through your browser settings. Most modern browsers allow you to block, delete or restrict cookies at a per-domain level. Note that blocking essential and security cookies will prevent SVIP Games from functioning correctly.

As an SVIP Games player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at privacy@svipgames.net with your registered account email and a description of your request. SVIP Games will respond within 48 hours and fulfil valid requests within 30 days.

SVIP Games operates a strictly 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is performed on all new registrations and may be repeated at any point during an account's lifetime.

If SVIP Games becomes aware that personal data has been collected from a person under 18, the account will be permanently closed immediately and all data associated with that account will be securely deleted within 72 hours, except where retention is required by AML regulations.

SVIP Games reviews and updates this Privacy Policy periodically to reflect changes in the platform, applicable law or industry best practice. When material changes are made, we will:

• Update the "Last Revised" date at the top of this document
• Send an email notification to all registered SVIP Games players summarising what has changed
• Display an in-platform notification when you next log in for changes that materially affect your rights

Minor editorial changes that do not affect your rights or how SVIP Games handles your data will be made without specific notification, though the revision date will always be updated. The most current version of this Privacy Policy is always available at svipgames.net/privacy-policy.

Your continued use of SVIP Games after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not accept the revised policy, please contact us to close your account before the changes take effect.

For any question, concern or request relating to this Privacy Policy or the way SVIP Games handles your personal data, please contact our dedicated privacy team:

• Email (Privacy): privacy@svipgames.net — response within 48 hours
• Email (General Support): support@svipgames.net
• Live Chat: Available 24/7 in your SVIP Games account — for urgent privacy matters, state "PRIVACY REQUEST" at the start of your message
• Language: All privacy communications are handled in English and Urdu

To submit a formal data subject request (access, erasure, correction or portability), please email privacy@svipgames.net with the subject line "Data Subject Request", your registered account email address, and a clear description of your request. You may be asked to verify your identity before we process the request.